Your company needs to follow standard operating procedures (SOPs) to stay in compliance and improve your product designs, but that's not easy when customer support and quality teams work in different systems. Quality tracking is important recurring work that requires human judgment and expertise. But to scale and grow, you need to find automations and improvements to make the work of tracking product quality issues more consistent and efficient.
Unfortunately, most product quality tracking solutions available either disrupt how your support teams work or automate only the easy steps a robot could do. The ideal product quality issue tracking solution would let your customer support reps see and capture all the information they need for any issues right inside their existing CRM.
Our customer service agents now troubleshoot issues 20x faster thanks to FlowEQ decision trees integrated right into our CRM screens."
Our customer service agents now troubleshoot issues 20x faster thanks to FlowEQ decision trees integrated right into our CRM screens."
No need to train users on a new system. With FlowEQ you simply design and embed Smart Flows into your current CRM system. Your teams work within the systems they already know while FlowEQ automates steps behind the scenes.
Use our pre-built Connectors to integrate all the data and trigger actions to automate quality tracking work, without opening any other applications or browser tabs.
Automate product quality cases and tickets with triggers, automation rules, and batch workflows.
Quantify your product quality productivity improvements and compliance with each SOP.
Change quality tracking workflows easily and deploy instantly with our easy-to-use “FlowBuilder”
More ways you can improve your product quality issuetracking workflows with FlowEQ:
Capture all product quality issues correctly every time and route them instantly into your PLM and Quality system without opening any other screens
Track product quality and issues automatically with premium integrations to Arena and other PLM and Quality systems
Make it easy for customer support to accurately identify and handle product quality issues with easy-to-follow decision trees available right inside your CRM
Speedup RMAs with error-proof workflows that capture all the right data without asking the customers tedious questions you can answer from other systems – automatically
Automate replenishment orders and shipping with integrations to e-commerce, order management, and shipping systems
Empower support reps to work faster on all their work with behind-the-scenes automations that update data and execute actions across all your other systems
Improve customer satisfaction by automating menial tasks to speed up the process and eliminate errors
Get through troubleshooting cases faster with detailed guides to walk them through the process
Reduce escalations by helping agents walk through every scenario, and capturing all the information needed, before escalating a case for higher-level product or technical support
Onboard new agents faster with decision trees embedded right into your CRM system that are easy to adapt and re-deploy as your business processes evolve
Handle customer on-boarding, upgrades, billing questions, and other subscription plan changes all from within your CRM with easy-to-use decision trees that can be customized for any process and connectors that automatically update your subscription management and billing systems
