Customer service teams are under pressure to provide great service as fast as possible in an increasingly complex environment. As companies scale up support they typically need to hire more people and invest in new tools. Automation is an important piece, but can only help so much because there’s no technology in the world that can replace the human expertise, judgment and empathy that are critical to supporting your clients, products and services.

To increase the speed of your troubleshooting, returns, RMAs, and support processes, you could automate the steps that can be done by a robot, but most cases require human judgment along the way. Ideally you would have a solution that accelerates manual workflows and includes flexible automation so you can start with the level of automation that makes sense for each type of cases today and gradually add more over time.

FlowEQ makes servicing your customers within Zoho 10x faster with the perfect combination of interactive Zoho decision trees and automated actions right inside your Zoho screens. Our FlowEQ Process Acceleration Platform orchestrates data and automates steps behind the scenes while accelerating your agents through error-proof workflows.

Unlike solutions that require you to use a whole new system, disrupt how you work, or automate only the easy steps a robot could do – FlowEQ embeds within your Zoho screens, makes it easy to automate steps when you’re ready, and guides employees through the steps that require their judgment or expertise – faster.