Scaling up customer support is hard for all companies, but it’s especially hard when you support connected products. Your customer support reps must diagnose if the problem is caused by the physical device, problems with the Internet connection, a problem with your service, or a combination of all these.
So how do you scale-up support operations and get through complex troubleshooting, RMA and support issues faster – without breaking the bank? Automation can only help so much because there’s no tech in the world that can replace the human expertise, judgment and empathy that are critical for your reps to engage with your customers while they diagnose and solve their problem.
FlowEQ makes troubleshooting complex issues 10x faster with the perfect combination of interactive guides and automated actions for your customer support teams. Our customer support management software orchestrates data and automates actions behind the scenes while accelerating your employees through error-proof workflows. Unlike solutions that require you to add a whole new system, disrupt how you work, or automate only the easy steps a robot could do – FlowEQ embeds within your current customer support management systems, makes it easy to automate steps when you’re ready, and accelerates employees through the tasks that require their judgement or expertise – faster.
FlowEQ is an absolute miracle for a business like ours with complex troubleshooting workflows. I wish I had access to it in all of my previous businesses.
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FlowEQ accelerates troubleshooting and reduces product returns – saving millions of dollars each year. Our customer support management software helps customer support teams get through issues faster while ensuring SOPs are followed correctly every time.
FlowEQ orchestrates data and automates steps behind the scenes while accelerating your employees through error-proof workflows. The FlowEQ Process Acceleration Platform is a no-code workflow automation software solution that helps you build great workflows, ensure high-stake processes are followed every time, and measure and drive insights for constant improvement.
FlowEQ orchestrates data and automates steps behind the scenes while accelerating your employees through error-proof workflows. The FlowEQ Process Acceleration Platform is a no-code workflow automation software solution that helps you build great workflows, ensure high-stake processes are followed every time, and constantly improve your workflows.
No need to train users on a new system. With FlowEQ you simply design and embed Smart Flows into your current CRM system. Your teams work within the systems they already know while FlowEQ automates steps behind the scenes.
