Providing the best customer service is getting increasingly challenging – more interactions across more channels requiring agents to access more systems to help your customers.. Scaling up operations usually requires adding more people and investing in new tools.  But when it comes to supporting your customers, automation can only help so much.  There’s no technology in the world that can replace the human expertise, judgment and empathy that are critical to supporting your clients, products and services.

To increase the speed of your troubleshooting, returns, RMAs, and support processes, you could automate the steps that can be done by a robot, but resolving most tickets requires human judgment along the way.

FlowEQ makes servicing your customers within Freshdesk 10x faster with the perfect combination of interactive Freshdesk decision trees and automated actions right inside your Freshdesk screens. Our FlowEQ Process Acceleration Platform orchestrates data and automates steps behind the scenes while accelerating your agents through error-proof workflows.

Unlike solutions that require you to use a whole new system, disrupt how you work, or automate only the easy steps a robot could do – FlowEQ embeds within your Freshdesk screens, makes it easy to automate steps when you’re ready, and guides employees through the tasks that require their judgment or expertise – faster.