Companies strive to provide the best customer service possible while scaling up operations under tight cost controls. Efficiency is key, but automation can only help so much when it comes to delivering great customer support. Why? Because there’s no technology in the world that can replace the human expertise, judgment and empathy that are critical to supporting your clients, products and services.

You desperately need to increase the speed of your troubleshooting, returns, RMAs, and support processes. So what are your options? You could automate the steps that can be done by a robot, but most tickets require human judgment and decisions at key points. Ideally you would have a solution that accelerates all your manual workflows and also includes automation so you can start with the level of automation that makes sense for each type of ticket today and gradually add more over time.

FlowEQ makes servicing your customers within Zendesk 10x faster with the perfect combination of interactive Zendesk decision trees and automated actions right inside your Zendesk screens. Our FlowEQ Process Acceleration Platform orchestrates data and automates steps behind the scenes while accelerating your agents through error-proof workflows.

Unlike solutions that require you to use a whole new system, disrupt how you work, or automate only the easy steps a robot could do – FlowEQ embeds within your Zendesk screens, makes it easy to automate steps when you’re ready, and guides employees through the steps that require their judgment or expertise – faster.