DCL Fulfillment Integration Salesforce Zendesk

Integrate your CRM with DCL Fulfillment

When your agents are supporting e-commerce and fulfillment order issues, your customers expect quick and accurate resolutions. But that is hard when your support teams work in your CRM and all of the fulfillment information and processing takes place in DCL and your e-commerce systems. It’s time consuming for agents to go into lots of systems while a customer waits on the phone, and copying or re-keying in data across systems is a very error-prone process.

FlowEQ helps the customer service teams that use DCL fulfillment solutions check orders, process returns, and even send replacement orders with just a few clicks from right inside their existing CRM screens. Whether your customer service team uses Zendesk, Salesforce Service Cloud, or Freshdesk, they can use Flow EQ’s pre-built integration to DCL to complete their order-related workflows in just a few seconds, while still working within the CRM screens they are already familiar with.

Our DCL integration with all the popular CRM systems makes it easy for your teams to:

  • Get through cases and tickets faster by enabling agents to search DCL records for information needed to handle customer support cases all from within your existing CRM screens
  • Accurately track product quality issues by automatically attaching cases or tickets to an DCL base of known product issues
  • Automatically track and analyze important areas of your customer support process by auto-adding new records to any DCL based on actions taken by your agents in your CRM system
  • Increase accuracy by ensuring your DCL data is always in sync with your CRM
  • Provide great customer service by speeding up your customer support processes and empowering agents to resolve issues on the first call
  • Ensure SOPs are followed 100% with error-proof workflows that eliminate errors and ensure all data is always captured correctly in both your CRM and DCL
  • Onboard new agents faster with interactive decision trees right inside Salesforce or Zendesk that get them up to speed in hours instead of days

FlowEQ saves customers time and money everyday

5M

Support tickets accelerated

10x

Faster customer resolution

100%

SOP
compliance

50x

Faster agent
onboarding

FlowEQ Process Acceleration Platform

FlowEQ orchestrates data and automates steps behind the scenes while accelerating your employees through error-proof workflows. The FlowEQ Process Acceleration Platform is a no-code workflow automation software solution that helps you build interactive decision trees, ensure high-stake processes are followed every time, and measure and drive insights for constant improvement.

Pre-integrated with all the other systems customer service teams need to interact with

FlowEQ is an absolute miracle for a business like ours with complex troubleshooting workflows. I wish I had access to it in all of my previous businesses.

John Doe, CEO
Acme Inc.

Ready to speed up your team’s recurring work?