Whether you have a subscription, membership, or usage-based business model – your support team needs to constantly scale-up operations as your customer base grows. Adding new customers is great, but over time all these new customers will need help using your service, changing or cancelling their plans.

Scaling up customer support is hard while controlling costs. Customers reach out across multiple channels and your agents need to access information across multiple systems. And there’s no tech in the world that can replace the human expertise, judgment and empathy that your members and customers expect from you.

FlowEQ makes your member services processes 10x faster with the perfect combination of interactive guides and automated actions for your customer service teams. Our human-centric BPM software orchestrates data and automates steps behind the scenes while accelerating your employees through error-proof workflows. Unlike solutions that require you to add a whole new system, disrupt how you work, or automate only the easy steps a robot could do – FlowEQ embeds within your current systems, makes it easy to automate steps when you’re ready, and accelerates employees through the tasks that require their judgement or expertise – faster.